Can't access configuration (0 Undefined constant "ACYM_HELPURL" ))

raff1968

I'm using AcyMailing Starter 9.6.0 on joomla 4.4.10
I'm not really shure when this happend but right now I can't access the configuration page.
The error says:
An error has occurred.
0 Undefined constant "ACYM_HELPURL"

Does someone knows this problem? What can I do to solve it?
Thanks in advance.

raff1968

I just updated to 9.11.1 but the same error occurred.

raff1968

With the update I've got a new error when accessing subscribers.
An error has occurred.
0 acym_tooltip(): Argument #1 ($options) must be of type array, string given, called in /home/r3258208/public_html/shop.epower.jp/administrator/templates/atum/html/com_acym/users/listing_listing.php on line 114

raff1968

I went back to AcyMailing Starter 9.6.0 on joomla 4.4.10, but the error message when accessing the configuration tag still exists.
0 Undefined constant "ACYM_HELPURL"
Please someone help, I need to configure Acymailing to a new email address.
Thanks!

jvstratum

Hi,

Never downgrade software like that. Ane changes made to the datebase structure by the latest version can cause issues when you install a previous version without rolling back the changes in te database.

Please. download and install 9.11.1 again. Please inform us about the php version you're using and if you see any additional errors when enabling Joomla debug mode.