Unsubscribe: "Delete the user" does not work

burfeind

Hello,

I have set up a subscribe/unsubscribe form/module, and changed the bounce behavior of the unsubscribe handling from "unsubscribe" to "delete the user".

My test-user is not a registered user in Joomla, but only in AcyMailing.

However, the user is not deleted altogether, but only unsubscribed from the list.

Any help?
Thanks

jvstratum

Hi,

Do I understand correctly that you have edited a bounce rule and set it to delete the user? If so, which bounce rule did you midify? And how was the user unsubscribed? Was it an email sent to your bounce mailbox or did the user click on a unsubscrobe link?

In orther words, how can I replicate the issue?

burfeind

Hi, yes, I have edited the first bounce rule "Behandlung der Listen-Abmeldung" (German backend) Name: ACYM_LIST_UNSUBSCRIBE_HANDLING

The test-user first SUBscribed via an Site Modul using the AcyMailing subscription form.
Then he confirmed the subscription.
Then he clicked on an unsubscribe link in an e-mail.

He, then, only unsubscribed from the newsletter, but was not deleted as AcyMailing-user altogether.

The link in the e-mail is: {unsubscribeall}unsubscribe{/unsubscribeall}

mihha

Bounce handling rules are not processing regular unsubscribe actions

Bounce handling rules are processing bounced emails

If you want to delete a user who has been unsubscribed from all newsletter lists, you have to use Automation feature

burfeind

Thanks! "When user unsubscribes" -> "Delete User"

mihha

Yes, that should do it, but I would also include all the lists that you have under the Conditions tab just to be on a safe side

Otherwise, user could be deleted if he unsubscribes from just one list

burfeind

Thanks for the hint. Currently I only have one list.