Recaptcha suddenly stopped working

Nirmalanow

When I try to subscribe on my site using an acymailing subscription form, I get an error message popup saying "The form could not be submitted Error: reCAPTCHA client element has been removed: 0". It also then says the following below my sign up form:
"Please upgrade to a supported browser to get a reCAPTCHA challenge.
Why is this happening to me?"

If you click on "why is this happening", it takes you here: https://support.google.com/recaptcha#6262736

This happens on Brave, Chrome and Edge. And I have not changed any settings in Acymailing.

Here is a page with the form: https://endless-satsang.com/free-spiritual-ebook

Nirmalanow

UPDATE: When I turn off Mail checker integration under configuration/security so that Acy-Checker is turned off on subscription , the problem disappears.

So it may be a bug in the Acy-checker add on.

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

Nirmalanow

I just realized my subscription to Acy-Checker had expired. So that probably explains the glitch. I think I will just leave it turned off for now.