Good afternoons,

I hope everyone is well. In September last year I migrated my acymailing to starte 9.8.1, because my website is still on Jommla 3.10. What is happening to me is that after the migration the statistics for seeing the opening of the newsletters have dropped a lot in relation to the opening of emails before doing the migration. I have already checked the integrity of the database and it says OK. I also checked that the emails follow and follow them all. I also verified that tracking this campaign is activated in the newsletter and that users also have tracking this subscriber on. I attach an image. Can anyone help? Thanks
Thanks

Hi,

Please update your Acymailing to the latest version (currently 10.0.1) and see if that makes any difference.

Hi,
Many thanks for your quikly replay
Our Joomla 3.10 only works in the PHP 7.4, and I believe that the Acymailing last version 10.0.1 don´t works in this version of PHP. Correct?

  • jvstratumSupport Senior

  • Post #4
  • Edited

Incorrect, the minimum php version for all Acymailing versions is 7.4.

Once again Many thanks. I will do the update and O will inform

Dear jvstratum,

I have maked the update for the 10.0.1, and after I have send same e-mails.

the situation remains the same. I created a test list with 6 emails. these were all received, and opened, but only one indicates that it was opened. The email sent has a pdf attached and information about our website, which you just need to click on to go directly to our website. the remaining 5 emails only give information if you click on the link, and then the information appears that the email was opened and the link was clicked

Hi,

There are two ways to see if an email has been opened. The first one is the use of a trackig pixel which will be loaded from your webserver end the second way is click tracking.

While click tracking is fairly reliable, the tracking pixel is not. There are two reasons. The first reason is when a receiver reads your email without displaying images (keep in mind that moset email clients do not display images by default) this is not counted as an open since the tracking pixel was not loaded.
The second reason is that some email providers cache images and they even recognise tracking pixels whch then are also cached and reused in case sonone needs to display the tracking piixel. Apple secure email is using this for example.

In case the (tracking) images are cached you only see the initial loading in your statistics. Hence, you see only one open.

The tracking pixel and thus the open rate is becoming less and less reliable. Though the open rate is still a good indicator to compare different emails with each other. For example, It can help you to identify if certain chanhges in your email or using different sending times result in a diffeent open rate.

Thanks.
What I find strange is that before updating acymailing in September 2024, it had a very reasonable open rate. After the update, I no longer have it, and it is sent to the same users. Also in the list of tests I have, there are g-mail users, where I can see a tracking image at the end of the email and in the others the image does not appear. However, those that are not sent to g-mail are sent to the same domain in this test list. In one as I explained, just open the email that appears in the opening statistics. The other 2 for the same domain, but with different users, I open the emails but they don't appear in the statistics.
Thank you for your patience

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

Thanks,

And what is the guarantee that my problem is solved ?

4 days later