statistics 9.8.1

PedroDias

Good afternoons,

I hope everyone is well. In September last year I migrated my acymailing to starte 9.8.1, because my website is still on Jommla 3.10. What is happening to me is that after the migration the statistics for seeing the opening of the newsletters have dropped a lot in relation to the opening of emails before doing the migration. I have already checked the integrity of the database and it says OK. I also checked that the emails follow and follow them all. I also verified that tracking this campaign is activated in the newsletter and that users also have tracking this subscriber on. I attach an image. Can anyone help? Thanks
Thanks

jvstratum

Hi,

Please update your Acymailing to the latest version (currently 10.0.1) and see if that makes any difference.

PedroDias

Hi,
Many thanks for your quikly replay
Our Joomla 3.10 only works in the PHP 7.4, and I believe that the Acymailing last version 10.0.1 don´t works in this version of PHP. Correct?

jvstratum

Incorrect, the minimum php version for all Acymailing versions is 7.4.

PedroDias

Once again Many thanks. I will do the update and O will inform

PedroDias

Dear jvstratum,

I have maked the update for the 10.0.1, and after I have send same e-mails.

the situation remains the same. I created a test list with 6 emails. these were all received, and opened, but only one indicates that it was opened. The email sent has a pdf attached and information about our website, which you just need to click on to go directly to our website. the remaining 5 emails only give information if you click on the link, and then the information appears that the email was opened and the link was clicked