AcyMailing Starter 10.1.4
creating a new newsletter template. we have been doing this successfully for about 6 months, but this month, when creating a new template for this months news letter, everything works fine until we add an image to the template. At that point the SAVE (Apply) just hangs up and never completes. If we remove the image, it saves fine. We have resized the image and used different types (jpg, png etc) and nothing helps. The text, which is a Joomla article, is quite long but that has never been an issues before. We have set PHP setting up to 128MB and that does nothing. Is there some other file size restriction we should change or know about that might cause this kind of issue?

  • jvstratumSupport Senior

  • Post #2
  • Edited

Hi,

Disabling this option in Acymailing->Configuration->Mail Settings will solve your issue.

Can you explain why this would cause the problem?

When the size of the email gets too big some servers have trouble generating the thumbnail. As a result of the you can't save your email. Disabling this parameter skips the thumbnail generation so you can save your work.

4 days later