Erros after migrating from AcyMailing

jmcanyelles

Hi all, I'm looking for some help trying to understand what's wrong with my fresh new Joomla 5.3.0 and AcyMailing 10.2.2. I migrated from and old Joomla (3x) and AcyMailing (5.11.1) by following the procedure to export tables from old installation and import into the new instance before installing. All went good except for when I access the AcyMailing component I notice some things won't load and I see the following errors when inspecting the page (but all data I had on my former Joomla/Acymailing instance is migrated). All errors are related to AcyMailing, no errors for Joomla:

One thing I noticed during the migration (when exporting tables in database starting with #acym is that my tables are more like #acymailing, but I guess that's normal).

Any idea? Anything I can do to fix this?

Thanks.

jvstratum

Hi,

Version 5 and 10 are two completely different Acymailing versions, eachg with their own set of database tables. the tables starting with acymailing belong to version 5 and the ones starting with acym belong to version 10.

Acymailing has been rewritten from the ground up and because of that you can't just export-import your tables. You have to migrate your data from v5 to v10 and Acymailing has a built in tool foor that.

We have documented the migration here: https://docs.acymailing.com/setup/migration and moving Acymailing between sites is documented here: https://docs.acymailing.com/setup/move-acymailing-between-websites/switch-from-joomla-3-to-joomla-4-5

We recommend to migrate Acymailing on your J3 install and when everything is ok moving from J3 to J5.

jmcanyelles

Thanks for your reply.

I followed this approach and everything was going good until I hit one error:

Setup a new site with Joomla v5.3.0
Imported joom_acym# tables from old Joomla installation
Installed AcyMailing v5.13 - Everything good so far, I see all my AcyMailing data (newsletters, lists,...)
When I click "Check database integrity" I get this error:

Also, when I try to install AcyMailing v10 in the same Joomla instance (to later on migrate data from v5 to v10) I get this error:

Any idea what is going wrong or how to solve it?

jvstratum

Hi,

In order to best assist you with your query, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. This will enable our team to efficiently and effectively provide you with the assistance you need.