Possible Bug in Multi-language Template Loading (AcyMailing 10.6.6)

4creator

Hi AcyMailing team,

I installed AcyMailing 10.6.6 today on a newly built Joomla site and enabled the multi-language option (Japanese, English, and Simplified Chinese). I have already created templates for all three languages.

When creating a new email (“Create new email” → “Classic Campaign”), the default Japanese template correctly opens first. After closing it, I switch to another language by clicking the corresponding flag. The language-switching screen appears, and all three templates are listed as expected.

However, when I click Start from a template, the selected template never loads. A loading animation appears, but the screen never progresses beyond that point.

The other two buttons — “Copy content from default” and “New version from scratch” — work without any issues.

So the problem occurs only when attempting to start an email from an existing template in a non-default language.

It seems to be a bug.
Could you please check this behaviour?

Thank you.

P.S. My System Information:

Joomla! 5.4.0
PHP 8.2.20
MySQL 8.0.42
Apache

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.