An error occurred while retrieving the triggers of automatic campaigns?

ruud

So after the debacle of my last automatic newsletter that started sending on each cron run (yes, the whole mailing got send multiple times) without any notification or without me approving this...

I now have 10.6.6 installed and now I get the following message in the dashboard:

I follow the instructions, reset the send settings, save, etc. for this automatic mail but the message keeps displaying in the dashboard.

I'm scared that on the next run this will go ballistic again and cost me again a lot of subscribers...

So question is: why is that message there, why does the check it executes get triggered and how do I get rid of it (without closing it permanently: it is there for a reason I assume).

mihha

HI,

this message won't disappear on its own.

Once the message is added to the dashboard, it will stay there until discarded

The user can click the "do not remind me" link to remove it

ruud

Good morning @mihha ,
thanks for following up.
But how do I then know for sure that the issue is solved and that it will work as expected? The message is there for a reason I presume?
After last weeks debacle I am very precocious with this as the cost was very high for me (and my mail reputation)

mihha

You can check cron job report and see from there if the cron job is being triggered or not

ruud

The cron job is being triggered, but what happened last Monday is that the automatic campaign was created AND automatically approved... EVERY cron run. What should have happened was that the campaign was created but NOT approved so I could check before approving it.
This happened EVERY cronjob, so before I was able to see what was going on the campaign was already created 10 times and 1000+ mails where send 10 times. I lost a lot of customers due to this undocumented 'change'...

So question is: how do I know for sure that this is fixed (the message in the dashboard clearly states I have an issue)?

Sorry for being persistent on this: cannot afford to loose any more customers let alone handle another big hit on my domain authority for email servers...

mihha

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

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