Where can I find the cname records again I am to input in my DNS Server

Smalbro

I am setting up cname records in my DNS server. When I created the Acymailing account, I was presented with tre lines of cname records, that I was supposed to update my DNS with. I managed to input two of them, but accicentally closed the window with the information. So I need the third line - but where can I find that information again?

mihha

Everything is explained here
https://docs.acymailing.com/external-sending-method/acymailing-sending-service/activating-on-acymailing

Can you please check this?

Smalbro

mihha Thank you for your quick answer. I have found the three lines now, but I seem to have issues with the input of the third line. I am to use "cname" rather than "TXT", but I can not make the DNS accept "CNAME". The system changes my setting of "CNAME" back to "TXT" immediately. I have read, and tried, the troubleshooting tips, to no avail. I am probably overlooking something, only I don't know what.

mihha

You will have to resolve this with your hosting support

We can't know how your DNS control panel is working and what you should do to properly create CNAME records

Smalbro

mihha Thank you for your quick reply and I shall contact my host.
I get a green light in the setting window. Should that not indicate that everything is working?

mihha

Yes, that should indicate that everything is correct

Smalbro

Can both dialogues be correct at the same time? One stating that a CNAME entry is missing and green lights for all?

mihha

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.