Newsletter is hanging in the queue

oakmountain

Hello, my newsletters are hanging in the queue with a not active status, as you can see in the screenshot. Any idea what i have to change?

jvstratum

Hi,

You can try to stop/start the sending. If that doesn't help you, please provide us with more information. Manual or automatic sending? Is your cron still working? Do you see any additional information in your log file? How did you configure your send process?

oakmountain

Hello, where is the possibility to start/stop the sending? Nothing to see.

jvstratum

Just delete the queue and then send the mailing again. AcyMailing will detect you already sent your Newsletter and will ask you (on the confirmation popup before the send process starts) if you want to re-send your Newsletter to users who didn't already receive it or to all your users.

oakmountain

The cronjob worked since 8 years without a problem

oakmountain

It is a birthday-newsletter, so I can't start it again

jvstratum

Ok, but you only provide little information. Is the cron still triggering your website without errors? If so, can you still send test mails?

oakmountain

I can send testmails without any problems.
This is from the error log: [Tue Jan 21 12:59:24 2020] [error] [client 31.17.108.0] File does not exist: /home/www/doc/26245/mpbrandl.de/www/media/com_acymailing/templates/css/template_6.css, referer: https://www.mpbrandl.de/administrator/index.php?option=com_acymailing&ctrl=newsletter&task=edit&mailid=54

jvstratum

That's likely the cause of your issue. You might want to restore that file from your backup. Otherwise, edit your template and save it again. It might recreate that file.

oakmountain

Thank you, I'll try it

oakmountain

Thank you, it works

jvstratum

Ok, great. Enjoy your Acymailing!