Error messages coming from AcyMailing on my website!

marksonder

On EVERY page on the front end of my website I and everyone see the below! How did this happen? How can I get rid of it?
Warning: include_once(/home/v1169/public_html/components/com_acym/router/base.php): failed to open stream: No such file or directory in /home/v1169/public_html/components/com_acym/router.php on line 5

Warning: include_once(): Failed opening '/home/v1169/public_html/components/com_acym/router/base.php' for inclusion (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear') in /home/v1169/public_html/components/com_acym/router.php on line 5

Warning: include_once(/home/v1169/public_html/components/com_acym/router/router.php): failed to open stream: No such file or directory in /home/v1169/public_html/components/com_acym/router.php on line 6

Warning: include_once(): Failed opening '/home/v1169/public_html/components/com_acym/router/router.php' for inclusion (include_path='.:/opt/cpanel/ea-php70/root/usr/share/pear') in /home/v1169/public_html/components/com_acym/router.php on line 6

jvstratum

Hi,

Please download Acymailing from Acyba's website and install it again on your site.

marksonder

Thank you! As I have both v6 and v5 on my Joomla website, and the problem happened with v6 which I do not want, nor can I understand...can I uninstall v6 without losing any of my data from v5? My guess is yes. If so, how can I uninstall v6 safely? Thank you again in advance of your reply!

jvstratum

Hi,

When uninstalling Acymailing the databaase tables are not deleted, so you will always keep your data. When installing Acymailing again all your user data and yoru settings are still present.

V5 and 6 each use thei own set of database tables. The tables for v5 are refered to as "acymailing" and for v6 as "acym".

Even after migrating to v6 alle user data is still present in the v5 database tables.

By the way, did you update v5 to 5.10.12 before installing version 6? If not, please follow this procedure:

De-install v6 and remove all v6 database tables (refered to as acym)
Update v5 to version 5.10.12
Install version 6.7.5

marksonder

I don't know who is answering my questions but I thank you, ma'am or sir! I actually have both versions on my computer. I'm glad I can uninstall v6 and not have it do anything to v5.

When I hit "update" to a higher version of 5 it sent me right into the migration for v6! My v5 is 5.10.4
My v6 is 6.7.5
Thank you again, sir or ma'am!!

marksonder

One more question, please...is v5.10.4 AcyMailing application php 7.3 compatible?

marksonder

The culprit is com_acym. Where is this plug in located as it is not allowing me to go above pho 7.0!!!

marksonder

To delete v6, do all the below need to be deleted? (or are the below the v5 files??)

Status	Plugin Name	Type	Element	Access	ID
	AcyMailing Template Class Replacer	acymailing	template	Public	10047
	AcyMailing table of contents generator	acymailing	tablecontents	Public	10040
	AcyMailing Tag : Joomla User Information	acymailing	taguser	Public	10046
	AcyMailing Tag : Date / Time	acymailing	tagtime	Public	10045
	AcyMailing Tag : Manage the Subscription	acymailing	tagsubscription	Public	10044
	AcyMailing Tag : Subscriber information	acymailing	tagsubscriber	Public	10043
	AcyMailing Tag : content insertion	acymailing	tagcontent	Public	10042
	AcyMailing Tag : CB User information	acymailing	tagcbuser	Public	10041
	AcyMailing : Statistics Plugin	acymailing	stats	Public	10039
	AcyMailing : trigger Joomla Content plugins	acymailing	contentplugin	Public	10035
	AcyMailing : share on social networks	acymailing	share	Public	10038
	AcyMailing Tag : Website links	acymailing	online	Public	10037
	AcyMailing Manage text	acymailing	managetext	Public	10036
	AcyMailing Editor	editors	acyeditor	Public	10101
	AcyMailing : (auto)Subscribe during Joomla registration	system	regacymailing	Public	10048
	AcyMailing JCE integration	system	jceacymailing	Public	10359
	AcyMailing v6 JCE integration

jvstratum

Hi,

Before you start, create a backup of your site. just in case....

In Joomla->Extensions->Manage you will see the ones that are version 6.7.5. Remove all of them. Then, delete all #.acym.* tables in your database.

Next, download version 5.10.12 from Acyba's website. Your missing important security updates, including xss fixes and php 7.3 support. Just install this one on your site. You will keep all your data and settings.

Make sure 5.10.12 is working properly. When everything is ok you should be good to install 6.7.5 again.

marksonder

I will NOT be installing v6 again.
I only found one com that I need to disable then delete, is that correct? Please view image.

jvstratum

Hi,

This is what you need to uninstall:

I still recommend you afterwards delete the v6 tables (#acym*) in your database and update version 5 to 5.10.12

marksonder

Hello Sir/Ma'am.
I found the first 2 of 4 items you wished me to delete.
I did find this third one, but it doesn't say v6x. Is this the one you want me to delete? Subscription Form says v 1.0.0 8/2018

The last one <com> I do not know where to find. Thanks again for your assistance. Sorry I've been away for approx the last 3 weeks!

marksonder

Sorry, I meant module and not com!

marksonder

I would really enjoy talking with you as I'm sure my problem could be cleared up in a minute or two. Please let me know if I can call you please.

jvstratum

Hi,

Go to Extentions->Manage->Manage and increase the numeber of items that is shown on the page. You should be able to locate the other two as well. One of them is indeed the module you mentioned.

If cant locate them'its not a problem as both versions can co-exist on the same site.

marksonder

Oh yes. Been there already. No clue which two I should delete. Please see attached
,

Thank you for continuing to assist me. I know it is one of those plug-ins that is not allowing my joomla now in v 3.9.15 to give me a php higher than 7.0. I need to get it up to 7.3!

jvstratum

Looks good to me.

Both v5 and v6 should run without problems on php 7.3.