links mangled when using developer API (Acy5)

cpaschen

We are using the developer API to send emails out through AcyMailing.
The code to send looks like this:

      $mailer->sendOne($actionRule->email_id, $userToProcess->email)

Where $actionRule->email_id is the ID of an existing Newsletter in AcyMailing

In the body of the email (in AcyMailing Newsletters editor) there is this line:

<h3><a href="https://www.cmdnet.org/yma-subscriptions">CLICK HERE to renew your subscription now.</a></h3>

When the email is sent as a test, the link works fine.
When the email is manually added to the queue for a user, the link works fine.
However, when the email is sent out via the cron job running the developer API code above, the link in the HTML version of the email looks like this:

<h3><a href=3D"/homecmdnetpublic_htmlcli/index.php?option=3Dcom_acymailing&=
amp;ctrl=3Durl&subid=3D28222&urlid=3D73&mailid=3D155">CLICK HER=
E to renew your subscription now.</a><o:p></o:p></h3>

And the link in the plain text version looks like this:

CLICK HERE to renew your subscription now.</homecmdnetpublic_htmlcli/index.=
php?option=3Dcom_acymailing&ctrl=3Durl&subid=3D28222&urlid=3D73&mailid=3D15=
5>

And neither of those are proper links and don't work.

Any idea why these links are getting mangled when sent via the Developer API (but not when sent via the AcyMailing admin)?

mihha

Hi,

can you tell me which exact version of AcyMialing 5 do you have?

cpaschen

Right now we're on 5.10.13 (although we were on 5.10.12 when I first wrote this). Issue still happening.

mihha

Hi,

please open a support ticket using our website contact form
Provide your super admin login details and website URL in the ticket so we can take a look

Regards,
Igor

cpaschen

Well, once again several days have passed after I sent in a response about an issue and no reply to my support contact inquiry.
And at this point I can't give admin-access. But that shouldn't matter as you can't get to the CLI code from the admin anyway, and we're just using the developer API. I'd just like some tips on where I might look for the issue within the AcyMailing code.
I'm starting to get the feeling that the AcyMailing developer api is not well tested.

Is anyone else using the Developer features?

mihha

Hi,

you have opened a ticket on 18th March and I replied the very same day.
Please check your spam folder in the mailbox. Maybe my reply ended there for some reason

Regards

mihha

Also, Alexandre replied to your other ticket which you opened on the 12th of March and he also didn't get any answers from you

cpaschen

Well, I just checked our email server logs here and have not received any emails from support@acyba.com (or any other @acyba.com - other than @Forum.acyba.com) at all in March.
It would really be helpful if you would just provide support/responses here in the forum so that if your emails don't get delivered we can still see the responses.

mihha

Hi,

we can't reply here because we asked you your website super admin login details so we can check this issue on your site.

We provided reply to your cpa*****@paschencommunicatioins.net email address

Can you confirm that this email address is correct?

mihha

I just made another reply to that email address so can you please check your email inbox, spam folder or your email server logs?

mihha

I just received a notification from email system that your email domain is not existing

Votre message n'est pas parvenu à cpa*@paschencommunicatioins.net, car le domaine paschencommunicatioins.net est introuvable. Vérifiez qu'il ne contient pas de fautes de frappe ni d'espaces superflus, puis réessayez.

Are you sure that you used correct email address when you contacted us?

cpaschen

Yes, wrong email address. I've submitted a new request. But it would sure be nice if you had a support system rather than a contact form for paid support.

mihha

We have a support system behind that contact form

We are using HelpScout.

This forum is for users of our free versions of AcyMailing. The support system is for paid users like you