No Bounce Statistics

Cpointcc

I did send a support email also. I recently sent a mailing an all is working great except that I have no bounce statistics. I did receive 64 bounced email notifications out of the 6104 email sent.

None of my reports show any bounce info.

On my bounce handling I set up configuration and did a test and received an email saying:

If you receive this message, that means your configuration is Ok

Please advise.

jvstratum

Hi,

Please post your questions only once. Either in the forum or Via Acyba's contact form.

Not all bounces are recorded in the statistics. For example, an out of office reply is not recorded as a bounce in the statistics.

Please check what kind of bounces you had. Then go to the bounce rules and find the matching rule. When you click on it you'll also see an option to increment the statistics or not. You can change it if you want.

ximcix

I have the same issue for AcyMailing 7.9.x for Joomla 4.1.x
After sending my latest newsletter, I have over 150 hard & soft bounces, about 20 complaints & a couple "out of office" responses. I imagine there were some un-subscriptions as well. I used those to clean up my list
However, as pictured below my "Bounce rate" and "Unsubscribe rate" are both 0%. I wish these were true, but frankly isn't correct.

jvstratum

ximcix

Please open a support ticket (https://www.acymailing.com/support/) so we can further assist you.

ximcix

jvstratum I did, a couple days prior to finding this existing thread.
I haven't received any acknowledgement regarding that ticket submission

mihha

Please try to open a ticket again

I don't find any ticket related to your issue and if you didn't receive any acknowledgment when you filled in the contact form, it means that your email didn't reach our server, because our ticketing system send acknowledgment right away

ximcix

mihha Thank you.
Upon closer observation I now see that the form that I completed a few days ago was on the /contact/ page, which is almost identical to the form on the /support/ page.

I just complete the form on the /support/ page and had problems attaching my 82kb screenshot. the form did not respond to dragging & dropping nor clicking the "Select files" button.

I then opened the support page in a different browser and was able to attach my screenshot, but was unable to submit the form because the page returned an error that I must wait for uploading to complete, despite showing 100% beside the attachment.

A few more attempts were made with the same result,

I did receive one auto-acknowledgement in receipt of my ticket, I just don't know which of my attempts was successful (with or without the attachment).

Regards,
Marlon