Newsletter from automation queue not removed after unsubscribe

yvonneenmarcel

Hi,
I have created an Automation based on the rule,

Open mail of Click on link in mail
Subscribe to list "A"
Then put email in queue
If people unsubscribe from the List "A" the email stay in the queue instead of removing this email.
So we get many complains

Remi_Acyba

Hi,

Currently, when AcyMailing sends email through the automation the user can't remove the next email in the queue.

Alexandre

Hi,

We will definitely find something to resolve this issue as soon as we can 😉

garrysmith33

Is there resolution for this? I have 22 drip emails in automation queue for 155 subscribers. I have an occasional subscriber unsubscribe.. but remain in the queue for many emails. I then need to be quick to delete 10-20 emails per unsubscribe, because the subscriber isn't removed from the queue'd up emails. It would be a great help to have a fix for this.

jvstratum

garrysmith33

Which exact Aymailing version are you using? You'll find it in the top right corner of your Acymailing.

garrysmith33

sorry, I haven't see this reply until now. I have version 6.18.3. Also, just noticed you have version 7 out. Does this provide queue removal for those who unsubscribe?

jvstratum

garrysmith33

Please update your Acymailing to 7.2.0 and check if it resolves your issue.

garrysmith33

I will update now, thank you for the quick reply

garrysmith33

I unsubscribed a user from a mailing list, but their email remains in the delivery queue.

I want to send 10 emails over the period of 10 weeks to subscribers. So I set it up in automation to do so. Users subscribe to my list, and the 10 emails are then sent to queue, scheduled to be delivered. When a user unsubscribes, the emails remain in the queue. I must then manually remove their emails one by one. It's very tedious.

jvstratum

Hi,

If you have a valid Essential or Enterprise subscription you can raise a support ticket here: https://www.aymailing.com/support/. Please include login credentials for your backend, so we can have a lolok at it.

Alexandre

Hi @garrysmith33

please open a support ticket, we will have a look at it :-)

garrysmith33

Alexandre opened support ticket, thank you