Newsletter from automation queue not removed after unsubscribe

yvonneenmarcel

Hi,
I have created an Automation based on the rule,

Open mail of Click on link in mail
Subscribe to list "A"
Then put email in queue
If people unsubscribe from the List "A" the email stay in the queue instead of removing this email.
So we get many complains

Remi_Acyba

Hi,

Currently, when AcyMailing sends email through the automation the user can't remove the next email in the queue.

Alexandre

Hi,

We will definitely find something to resolve this issue as soon as we can 😉

garrysmith33

Is there resolution for this? I have 22 drip emails in automation queue for 155 subscribers. I have an occasional subscriber unsubscribe.. but remain in the queue for many emails. I then need to be quick to delete 10-20 emails per unsubscribe, because the subscriber isn't removed from the queue'd up emails. It would be a great help to have a fix for this.

jvstratum

garrysmith33

Which exact Aymailing version are you using? You'll find it in the top right corner of your Acymailing.

garrysmith33

sorry, I haven't see this reply until now. I have version 6.18.3. Also, just noticed you have version 7 out. Does this provide queue removal for those who unsubscribe?

jvstratum

garrysmith33

Please update your Acymailing to 7.2.0 and check if it resolves your issue.

garrysmith33

I will update now, thank you for the quick reply

garrysmith33

I unsubscribed a user from a mailing list, but their email remains in the delivery queue.

I want to send 10 emails over the period of 10 weeks to subscribers. So I set it up in automation to do so. Users subscribe to my list, and the 10 emails are then sent to queue, scheduled to be delivered. When a user unsubscribes, the emails remain in the queue. I must then manually remove their emails one by one. It's very tedious.

jvstratum

Hi,

If you have a valid Essential or Enterprise subscription you can raise a support ticket here: https://www.aymailing.com/support/. Please include login credentials for your backend, so we can have a lolok at it.

Alexandre

Hi @garrysmith33

please open a support ticket, we will have a look at it :-)

garrysmith33

Alexandre opened support ticket, thank you

theweasel68

Acymailing 9

I have the same issue. Using the automation process, created 5 eMails to be sent over the next 4 weeks. About 300 recipients. 10 unsubscribed, but I see the recipient eMails still in the detailed queue.

The eMails cannot be deleted/removed from queue, when clicking on the waste bin:

theweasel68

Acymailing 9

I have the same issue. Using the automation process, created 5 eMails to be sent over the next 4 weeks. About 300 recipients. 10 unsubscribed after receiving the first mail, but I see the unsubscribed recipient eMails still in the detailed queue.

The eMails cannot be deleted/removed from queue, when clicking on the waste bin:

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

You replied to a very old post. All previous contributors are notified about a new reply for a subject they are not interested in anymore. please start your own thread next time. thank you for understanding.