Block editor does not display

Leejon

Hi, I am using AcyMailing Essential You are up to date6.12.1 and Joomla! 3.9.1.

But the Dray & Drop editor does not appear, no matter I try to edit an exist template —— no response once I click the "Edit template", or

create a new template, I can choose "Drag & Drop Editor" or "HTML Editor"), the HTML editor works well, but the "Drag & Drop Editor" does not display. Or

I edit an email, when I click "Edit email", the "Drag & Drop Editor" also does not display.

What is the problem?

Thanks.
John Lee

mihha

Hi,

since you are a paid user, please open a support ticket using our contact form on the main site

Be sure to at least reference this form topic and provide:

temporary super admin (if Joomla is used) or admin (if WordPress is used) access to your website (URL + username + password)
temporary FTP access (host + username + password)

This way I will be able to take a closer look at your issue.

Important note :
If you are creating a new account for us please don't use our support email as email of the account.
We are getting hit by unneeded emails from members' website once we finish our work on debugging the issue if you do that.

So please use something like test@localhost

Regards,
Igor

Leejon

mihha
Hi Lgor,

Email sent, thanks.

John