There is really no need to open two tickets using different accounts with the same issue and then also post the same issue on a random post in the forum
Something like this really can't speed up the resolution and you just waste everyone's time by doing that. Support staff needs to focus on your tickets (at least three of them) instead of helping other users
Please open just one ticket and wait for the resolution (which has been already sent btw) in the future. You will help everyone by doing that
Thank you for understanding!