Help, Acymailing v7 crash my server !

Alexandre

Please contact us using the support / contact form and send us a backend and a FTP access to your website.
We will have a look at it 😉

Alexandre

Same for you @Open Mac please do so ;-)

groovesplit

webjo Was your issue resolved? And if yes, did you have to provide the Acymailing support with any of your login data ( such as a wordpress admin login or FTP login )? I get cautious when it comes to handing over such sensitive information.

fabi

My Site crashed too... I had to restore all the site to yesterday...

Open Mac

Thanks, I will open a ticket 😇

groovesplit

Tested a few things today across multiple websites of mine: The issue seems to be coming from the configuration panel within Acymailing V7. Once you try saving whatever you do in the config panel, the website just instantly crashes and doesn't go back live until you delete the plugins from FTP. Acymailing V6 doesn't have this problem.

jvstratum

groovesplit You have opened a support ticket for this. Let's continue from there. Thank you for understanding.

Alexandre

groovesplit

Could you please let me know the "Queue process" configuration you have set?

I guess you've set the send process to be really quick. However, this might impact your website performances (as the send process will take a lot of resources to send your email quickly (as you set in the config)).
Please tell me more or simply open a ticket so that we can help ;-)

mihha

Hi all

Please update to the latest version 7.0.2 which solves the issues you have been experiencing

We have found the cause of the problem and fixed it in the latest version

Thank you all for reporting the issue and for having patience until we found the fix for it

ED-Aachen

Unfortunately my site crashes today again. Yesterday the same.
I already updated to verson 7.0.2 yesterday.
Today I started editing a newsletter (not even sent it) an while running the spam test the site chrashed.

ED-Aachen

Maybe you could help me to install version 6 again? This seems to be stable.

jvstratum

ED-Aachen

Hi,

PLease raise a support ticket for this (https://www.acymailing.com/contact) and include login credentials for your backend so we can have a look at it.

ED-Aachen

Hi,
I raised the support ticket some time ago and got a confirmation.
Question: Is there a support ticket website to communicate about the problem and the solution further?
Or should I write an email to sales (at) acyba.com to communicate about it?

mihha

@ED-Aachen

just reply to the email which you received from us and your reply will be connected to the ticket in our system

dmico2

Any update to the v7, our site is still down and the ticket we opened has not been responded to.

mihha

@dmico2

We have replied all the tickets that you have so you might want to check your email for a solutuion

dmico2

mihha there has bene no solution today and it seems you took the weekend off while our sites crashed?

When can we expect an update to be released?

ED-Aachen

Unfortunately the support couldn't help us. After update to the v7 and v7.0,2 the Joomla installation crashes due to CPU overload. The automatic sending rate was already reduced to 20 emails in 2 minutes.
Now I have to look for external support. That's disappointing.

mihha

@dmico2
can you tell me which email address did you use to open a support ticket

I can assure you that we replied all the tickets, and I was working during the weekend just to be sure that we don't have any opened tickets which reported crashed sites

dmico2

mihha d.micovic@yahoo. Just updated to 7.0.3 this morning and I'll share the new issue in the reply to your e-mail.

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