abandonned cart

tonnick

Hello !
regarding the abandonned cart, usually, the plugins are working with partial abandonned cart. They automatically register the mail before order has been placed. but seems that acymailing does not work like that, only once an order is placed as trigger are only based on order status ?
Could you please confirm exactly how does it work ? thx

mihha

WooCommerce abandoned cart is working just like you said, only for customers that have placed the order, but they didn't finish it

AcyMailing, by design, can't send an email to the user who didn't confirm their email. Because of that, we can't send reminder on partially created orders. We need to have user confirmed and active in the system

https://docs.acymailing.com/addons/wordpress-add-ons/woocommerce#filter-users-on-their-purchases
https://docs.acymailing.com/addons/wordpress-add-ons/woocommerce#send-email-based-on-order-status

tonnick

ok I understand, I'll check for another recovery cart plugin then.

panta7

tonnick Do you have found another recovery cart plugin, please? Thanks

panta7

Hello, I'm agree with [unknown] because "Abandoned cart" means an user that put products into the cart and leave they there, without to process the order. I know the plugin can't send email to the user who didn't confirm their email, so the plugin should work with the logged-in user that have confirmed their email throught newsletter subscription. This plugin in an "order status reminder", not an "Abandoned cart"!

panta7

So I don't know why you call it "Woocommerce abandoned cart" if it is not? That name is misleading, and made me believe that emails were being sent for months, but they weren't. I didn't make a good impression on my client and I think a fix is urgently needed on your part. Do you have a timeline for this and for your feature to actually be an "abandoned cart"? In the meantime, do you have a workaround I can implement? Thank you.

Another import things is that in acymailng email buildind there is a woocommerce widget where it can get the "product in cart", so it seems that you intention was to build a real "abandoned cart reminder"...