Suscribtion form not working

fbambio

Hello everyone,

I have a serious problem really. The acymailing suscribtion form not working. it seems to be a javascript problem. TypeError: window [t] is not a function.

It's been months that I'm looking for and i just bought acymailing enterprise to do an update but it's still the same problem. Who can give me solutions? I am expecting a lot of your help. Thank you.

Bests regards.
BAMBIO

Alexandre

Hi,

Please provide us with your subscription form URL we will take a look at it 😉

Best Regards,
Alexandre

fbambio

Hello,
Thank you for your quick reply. Hhere is my website url : https://expertumafrique.com/
See the attached file. I can give you the ftp and my admin acces. I have to start a communication campaign to organize a seminar and I am stuck with this problem. see the attache file.
Please help me.

Bests regards

fbambio

When trying to suscribe we have this message : The form could not be submitted TypeError: window[t] is not a function

I try to upgrade from free version to enterprise version but nothing has changed.

Bests regards

Cordialy

Alexandre

Hi,

We're aware of this issue. We're working on it and we will release a new version as soon as the problem is fixed!
Sorry fot his small issue.

Regards,
Alexandre

Alexandre

We've found the solution and a new version with the fix will be available next week :wink:
If you wish to solve this right now then please edit your module view override and replace submitAcymForm('subscribe','<?php echo $formName; ?>')
by
submitAcymForm('subscribe','<?php echo $formName; ?>', 'acySubmitSubForm')

fbambio

Alexandre

Where can i edit the module? In which file? Please help me

fbambio

Alexandre Can i give you the access codes to my site,

fbambio

Hello,
Thank you for your reply. I will wait for the new update that will solve this problem. In the meantime I am going to publish a simple form to collect the inscriptions on my site. Thank you for your answer and have a nice day.

Bests regards

fbambio

Thank you. Your team has solved the issue for me. Thank you very much

davidsoens

Hello,
We have this same issue while using the latest version 6.16.2 of the component.
https://enlightened-capital.com/

Regards,

Dave