No ability to configure after update to 5.10.26

avkeele

I can't configure after update to 5.1.26 either. If I try to configure, I get

An error has occurred.
0 Call to undefined function acym_translation()

I was able to update through Joomla Update okay. I re-installed new version manually after I saw the error. Error persists.

Using PHP 7.4.28 and 5.5.5-10.6.7-MariaDB

Nirmalanow

I also see that error message in the main area of the configuration page: 0 Call to undefined function acym_translation()

The error message I posted in the first post is showing above the main Joomla menu bar as shown in the attached screenshot:

avkeele

You better check your home page. The bigger problem is that this update also downs the site! See https://forum.acymailing.com/d/3271-class-acymailing-router-not-found/5 for fixes.

Nirmalanow

My home page and site are working fine, but then I did not have any pop-up subscription forms as mentioned in the other thread. I just am am unable to access the configuration page in Acymailing 5.

It sounds like this latest update has more than one bug.

avkeele

Nirmalanow , are you on Joomla or Wordpress? I'm on Joomla.

avkeele

Strange that ACY hasn't commented yet. This has been going all day. I just sent a support ticket, but they may be out of office.

Nirmalanow

avkeele: Did the problem with being unable to configure anything on the configuration page also go away when you applied the fix you described in the other thread?

avkeele

Nirmalanow , no. I am still unable to configure. I did not save the old installation. ACY does not provided secured access to old install files. At least my site is back up.

Nirmalanow

I'm on Joomla also. So the other solution has nothing to do with this configuration problem.

avkeele

It seems. Igor at ACY says, "yes, I am aware of this second issue. I am afraid that I don't have a workaround for this. I have just reported this issue to our developers, and I am afraid that we will have to wait until tomorrow for the fix."

Just FYI.

mihha

Fix has been provided in version 5.10.27, which our developers released today

EddyTippet

mihha

I have updated to 5.10.27 and everything seems OK at first glance. Configuration seems to be working again and I see no error messages up front. But when I enable error reporting I still see:

Warning: include_once(/home/********/public_html/components/com_acymailing/router/base.php): failed to open stream: No such file or directory in /home/********/public_html/components/com_acymailing/router.php on line 13

Warning: include_once(): Failed opening '/home/********/public_html/components/com_acymailing/router/base.php' for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in /home/********/public_html/components/com_acymailing/router.php on line 13

Warning: include_once(/home/********/public_html/components/com_acymailing/router/router.php): failed to open stream: No such file or directory in /home/********/public_html/components/com_acymailing/router.php on line 14

Warning: include_once(): Failed opening '/home/********/public_html/components/com_acymailing/router/router.php' for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in /home/********/public_html/components/com_acymailing/router.php on line 14

Update:
Before updating to 5.10.27 I did manually extract the router folder with no noticeable change.
After the 5.10.27 update I tried to send emails and the system hangs at the 'Send Process' pop-up:

After letting the pop-up sit for a while with no visible change, I closed the pop-up.
The emails can then be verified as queued and never sent:

Please advise.

mihha

@EddyTippet
Please open a support ticket using our contact for so we can take a look