Class 'Acymailing Router' not found

Waldschule

I have the same problem - could you please explain what I have to do to get the homepage working again?
Thanks

houek

Waldschule Base on my case: Go to modules, open module of subscribe form (check for module typ "AcyMailing 5 module"). In first section of setting you have 3 options of effects: Normal (no effect), Slide effect, Popup effect. I had Popup before and that was causing error. I've changed to Slide and now it works for me.

avkeele

I wasn't using a module. I was using an ACY Mail Manage Subscription page. I had to unpublish it, and the "Class 'AcymailingRouter' not found" disappeared.

I had just finished updated PHP and Mariadb this morning. What a fine time to push a buggy ACY update.

mihha

Hi,

our developers took a look and there are two news about that

it is happening because of the way Joomla cache is working. Joomla keeps a cached version of the installation XML file and doesn’t refresh it when updating an extension. The new folder has been added in the acymailing.xml file, but the cached version of this XML file doesn’t reference it, thus causing this issue
The only fix I know is to either manually add the missing folder by unzipping the installation package, or uninstall AcyMailing 5 before installing the new version. Note that this error is random, it doesn’t happen for everyone, but yes this is very bad (especially since users can’t know this is the way Joomla works that breaks it)

Solution:

either uninstall previous version and install new installation package after that. I believe that this is not a good solution because you would need to recreate all the modules from the beginning
from installation package, extract the following folder

and upload it to the /com_acymailing/ folder on your server

houek

mihha Thanks, but tell me where I can find update package for AcyMailing Starter 5.10.26?

avkeele

Worked for me regarding the router error issue.

aperias

Adding the router folder and files from the installation package did not work for me. I fixed my site by unpublishing a menu item of type Acymailing 5 - Latest Newsletter.

mikevanoostende

Woke up this morning with the same issue.. uploaded this router directory and it works again. But I was still running version 25 and did not do any update ! We had a mailing yesterday so I guess we lost a lot of new customers :-// This should not have happened at all !

kjk

Class 'AcymailingRouter' not found - same problem - will there be a next version update that solves this problem?

mihha

If you check my reply above, you will see why is this happening and how to fix the issue

Unfortunately, there is no way to clean up the Joomla cache during the update process, so you have to follow the procedure I explained

kjk

OK; where can I download the AcyMailing Essential Version 5.10.27 ?

mihha

kjk where can I download the AcyMailing Essential Version 5.10.27 ?

Log in to Acyba website using your account. After that, visit your account pages and download the package from the License section

allg

Just create a new directory "router" and create the empty files "base.php" and "router.php" in that folder. This worked for me.

mihha

allg Just create a new directory "router" and create the empty files "base.php" and "router.php" in that folder. This worked for me.

This probably worked, but you are missing functionalities

Please do as I suggested adding proper files

allg

mihha latest version for Joomla or version 5 for the workaround in the download section?

smash91

Bonjour je viens de tester la solution de Miha sur mon serveur MAMP qui me donnait un message d'erreur.
Cela a fonctionné pour moi. Les messages d'erreur ont disparus.
Du coup, j'hésite à passer mon serveur en production avec la version 5.10.27 ?
Ma configuration en production comme en test : Joomla 3.10.6 PHP 8.08 ou PHP 8.0.16

Allez-vous publier une version 5.10.28 pour corriger ce souci ?

Si je passe mon serveur en production de la version 5.10.25 à la version version 5.10.27 (sans passer par le 26), le problème risque t'il de se reproduire ?
Merci
-------/--------
Hello I just tested Miha's solution on my MAMP server which was giving me an error message.
It worked for me. The error messages disappeared.
So, I hesitate to put my server in production with version 5.10.27 ?
My configuration in production as in test : Joomla 3.10.6 PHP 8.08 or PHP 8.0.16

Will you release a version 5.10.28 to correct this problem ?
If I upgrade my server from version 5.10.25 to version 5.10.27 (without going through 26), will the problem occur again?
Thanks

kjk

after updating to essential_v5.10.27 and
then uploading the files base.php, index.html and router.php to the new directory router I have the same problem

Class 'AcymailingRouter' not found

RoccoGD

same here!

adih

same too. i have install a older version... now it works again.

allg

adih where did you get the older version?