Unsubscibed Users List

VicLM

I am using V 7.9.0. I'll start this by saying that I'm a new user for AcyMailing so forgive any stupid questions.

I just sent out an email to 760+ users using my "General Email List" which all users were put into. I am trying to clean out a lot of users since this database of users (now in Joomla/EasyProfile) has been collected from 12 years of paper records and spreadsheets. This first email was to get them to login to their Profile in Easy Profile so we can update their records. I see on the ACYM Statistics page that 146 of 768 unsubscribed. Where can I get that list. I looked in the backend SQL tables and I found 32 in the josde_acym_user_stat file. Where can I get a list of ALL those 146...preferably through the ACYMailing plugin but at least in the SQL tables? I did all this to be able to clean up this old list and can't seem to figure this out. Please help!

jvstratum

Hi,

In Acymailing->Users you can apply a filter to show your your subscribers that have unsubscribed from a specific list.

Besides unsubscribes you also can have unconfirmed or inactive users as a result of errors or bounce handling. You easily can sort your user list on the Active and Confirmed status. (Make sure you clear your filter first)

VicLM

I see all that and the total from all list on this page is only 9 unsubscribed.
BUT in the backend table, it shows 32.
BUT on the statistics page from just my one email (the biggest on sent) it shows 146 when I hover over the "Unsubscribe rate" statistic.

How is it that none of this matches? What SQL table or report would show me the 146?

VicLM

In fact, when I go to the Acymailing->Subscibers (I don't have a 'Acymailing->Users'...so i assume that's the same) and pick the same email that shows 146 in Statistics, it only shows 1 person!! AGAIN, what back-end table is the Statistics page getting the 146 from?

jvstratum

Please, raise a support ticket for this here: https://www.acymailing.com/support/

mihha

I saw that you opened a ticket using our contact form, but please check if you used the correct email address

I ask that because I replied to the ticket but received immediately the following automatic reply from your email server

`This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/local/cpanel/bin/autorespond vicki@sew-loved.org /home/sewloved/.autorespond
generated by vicki@sew-loved.org

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/cpanel/bin/autorespond vicki@sew-loved.org /home/sewloved/.autorespond
generated by vicki@sew-loved.org ------

Use of uninitialized value in concatenation (.) or string at bin/autorespond.pl line 87, <STDIN> line 49.

Reporting-MTA: dns; chi116.greengeeks.net

Action: failed
Final-Recipient: rfc822;vicki@sew-loved.org
Status: 5.0.0`

VicLM

mihha I don't know why you got that...maybe there was a temporary issue... but I did get your message. Working to get you the info and access you requested.

VicLM

mihha Access email sent.