view online link goes to old version of newsletter.

pointman

Using wordpress/acymailing version 8.7.3

We've drafted a new email. sent a test and the view online link we inserted goes to an older edit of the email. Weve rewritten full paragraphs but they dont reflect in the view online link. We've got paid support, where do I open a ticket to get this addressed?

mihha

You have already received a reply in the ticket support if I am not mistaken

If you didn't then, just use our contact for to contact us and your message will be registered in our ticketing support system

https://www.acymailing.com/contact/

pointman

thanks. let me check there.

pointman

Where do I go to see the ticket that I submitted?

mihha

Please open a new support ticket. It seems that for some reason, your ticket didn't get through.

pointman

mihha will do.

cdf12345

HI,
I have the same problem (we made a text change in the newsletter and saved it, but in the "View it online‍‍" the change is not there).
How can we solve,
Thanks

jvstratum

cdf12345

Hi,

There's even a better way to update the archive view. We recently added a feature for this, which I overlooked before.

On the Summary tab of your campaign there's a button now that lets you update the archive.

jvstratum

[unknown]

Hi,

The archive view is saved when you actually send a campaign, hence it is an archive. Archives don't change otherwise it wouldn't be an archive.

There's a workaround though. You can make the changes you want, add a segment to the campaign and select your own email as a filter so you will be the only receiver. On the summary tab it will ask you if the campoaign should be send to only those users dat didn't receive the email or to all users. Slect all and send your email. After that the archive is updated.