Call to a member function extractTags9() on null error

racingkars

I am using Joomla 3.9.13 / Hikashop Starter 4.2.2. Until version version 6.4.0 all works fine.
After an update to 6.5.1 i am getting this error when guests are looking at the archive:
'Call to a member function extractTags() on null

Any help to resolve this would be appreciated.

Thnx, Kars

tbganesha

I also got the error message.
For my case, to fix the problem, I disabled Community Builder Add-ons on AcyMailing which was enabled by default by AcyMailing.
(backend > Components > AcyMailing 6 > Add-ons > Community Builder > Enabled to Disabled)
Fyi, I never installed CB plugin for Acymailing.
May this help. Thanks.

racingkars

Thnx for your input. However, the Add-ons option is not available in my version of Acymailing.
Maybe because i have the free version?

Alexandre

Hi,

Not at all, add-ons are available for every version 😉
Please download the latest one then access it via the menu and let me know.

racingkars

Working now! Thnx!!

frigi

I have version 6.5.2 and the same error if I try to test a campaign or I want to start the sending process. Any idea?

Alexandre

Hi,

Please update AcyMailing. This might fix your issue ;-)

skipper

Alexandre sorry, i have the last version (6.5.2) but the the problem remains (sorry for my bad english 😀 )

allanb

I upgraded to the Enterprise edition yesterday and I now get this error when trying to send."0 Call to a member function extractTags() on null
"
I have reinstalled the component but still the same error. Please help.

jvstratum

Hi,

Please check if the problem is solved with the latest version 6.6.0. If the problem remains, please raise a support ticket: https://www.acyba.com/contact-us.html.

It would be very helpful if you include login credentials for your backend and ftp, as well as a link to this thread.