• Call to a member function extractTags9() on null error

I am using Joomla 3.9.13 / Hikashop Starter 4.2.2. Until version version 6.4.0 all works fine.
After an update to 6.5.1 i am getting this error when guests are looking at the archive:
'Call to a member function extractTags() on null

Any help to resolve this would be appreciated.

Thnx, Kars

I also got the error message.
For my case, to fix the problem, I disabled Community Builder Add-ons on AcyMailing which was enabled by default by AcyMailing.
(backend > Components > AcyMailing 6 > Add-ons > Community Builder > Enabled to Disabled)
Fyi, I never installed CB plugin for Acymailing.
May this help. Thanks.

Thnx for your input. However, the Add-ons option is not available in my version of Acymailing.
Maybe because i have the free version?

Hi,

Not at all, add-ons are available for every version 😉
Please download the latest one then access it via the menu and let me know.

I have version 6.5.2 and the same error if I try to test a campaign or I want to start the sending process. Any idea?

Hi,

Please update AcyMailing. This might fix your issue ;-)

    6 days later

    Alexandre sorry, i have the last version (6.5.2) but the the problem remains (sorry for my bad english 😀 )

      12 days later

      I upgraded to the Enterprise edition yesterday and I now get this error when trying to send."0 Call to a member function extractTags() on null
      "
      I have reinstalled the component but still the same error. Please help.

      Hi,

      Please check if the problem is solved with the latest version 6.6.0. If the problem remains, please raise a support ticket: https://www.acyba.com/contact-us.html.

      It would be very helpful if you include login credentials for your backend and ftp, as well as a link to this thread.