Access denied for this campaign

Jacob_Lehm

Just updated to 8.7.3 - "Access denied for this campaign" still comes from front-end. Can't send/create new newsletter.

jvstratum

Hi,

To provide you with the best assistance possible, I kindly request that you submit a support ticket through our website at https://www.acymailing.com/support/. Our team will be able to efficiently and effectively provide you with the assistance you need.

Please note that our ticket support is exclusively available for our customers with an active Essential or Enterprise license. If your license has expired or you are using the Starter version, we kindly invite you to renew or upgrade your license prior to opening your support ticket.

Jacob_Lehm

Hi again,
Can see multiple users have the same problem now. It seems there's a bug somewhere.

I have been a paying member since 2012....

bytekultur

The same happens here - please let us know if there is a solution.
Thanks!

mihha

The issue comes from Joomla 4, and we need to make a big change for it to work.

Don't worry, we've already started it, and it should be in the next release, we just have to take time to make sure it works for good now.

WoodyF4u

Same issue here.
It worked great till I gave users access to the backend as Manager.
Only with frontend access there was no problem.

kimberleyb

I also have it - great to know it's being addressed. I thought it was just me.

ilbuonsik

Hello team,
any update on this issue?
my users still can't send newsletter and pushing..
thanks for news

mihha

As far as I know, the new release should be this week. New release will include a fix for this problem.

jiesot

mihha Hello, any news about this issue? We can't send any newsletter from frontend and this is really urgent.

mihha

Our developers told me that a new release is planned this week. Unfortunately, there is nothing to be done until that, because the issue doesn't have any workaround

ilbuonsik

Should we do something to let the new release works?
(something like "clear the cache"?)
it doesn't seems to me that it works.
let me know please

mihha

I spoke to our developers today about the frontend features

This is a big change that they are implementing, and they still need to test everything. Because of that, they didn0't include this updated feature in the release 8.7.4

They plan to release it next week, after some additional testing in the new release

Thank you for your understanding!

n3t

Hi,

the issue is caused by Router, which is trying to convert form security token into SEF url, which leads that further pages resolves invalid ID. To solve this issou just open file /components/com_acym/router/router.php go to line 55 (AcyMailing Enterprise 8.7.4 - it should be behind $this->paramsNotSef definition) and add this code

        if (ACYM_J30) {
          $this->paramsNotSef[] = JSession::getFormToken();
        } else {
          $this->paramsNotSef[] = JUtility::getToken();
        }

so the whole constructor looks like this

    public function __construct($app = null, $menu = null)
    {
        parent::__construct($app, $menu);
        require_once JPATH_ADMINISTRATOR.DIRECTORY_SEPARATOR.'components'.DIRECTORY_SEPARATOR.'com_acym'.DIRECTORY_SEPARATOR.'helpers'.DIRECTORY_SEPARATOR.'helper.php';

        $this->pagesNotSef = [
            'cron',
            'fronturl',
            'frontmails',
            'frontdynamics',
            'frontservices',
        ];

        $this->paramsNotSef = [
            'acyformname',
            'format',
            'hiddenlists',
            'id',
            'Itemid',
            'key',
            'lang',
            'language',
            'limit',
            'limitstart',
            'mail_id',
            'no_html',
            'option',
            'start',
            'tmpl',
            'user',
            'userid',
            'val',
            'from',
            'campaign_type',
            'edition',
            'welcomemailid',
            'unsubmailid',
            'type_editor',
            'listId',
            'userId',
            'userKey',            
        ];
        
        if (ACYM_J30) {
          $this->paramsNotSef[] = JSession::getFormToken();
        } else {
          $this->paramsNotSef[] = JUtility::getToken();
        }                  
    }

This solves the issue with Access denied for this campaign.

mihha

Thank you for your suggestion how to fix the problem, but I can assure you that the issue is bigger than this

Please wait until next week, when our developers will release AcyMailing 8.8 which contains the fix for the issue in the frontend features, together with other improvments

n3t

Okay, this simple change solved my problem. I haven't encountered any other issues so far, but I need to present the solution to my customer. It would be nice to have other improvements, but I can't wait for a "perfect" solution while the non-functional issue persists.

In my opinion, solving critical errors (which a malfunction surely is) should be prioritized before addressing other issues. If not by releasing new version, at least by giving your customers some simple clue like I did, to solve their issue.