Good morning,
I need to send an email with a 10.8 MB PDF file attached, but when I send the email, the PDF is not attached.
With the old versions of Joomla and Acymailing I was able to send it without problems, but after an update made a short time ago I noticed this problem.
I don't want to send the link, I would like to include the pdf, because some can't open the link, others can.
How can I solve it?
Problem with attached pdf
I have AcyMailing starter 8.7.3
mihhaSupport Beginner
Did you make sure that your file upload limit set in the PHP environment is higher than 10MB?
mihhaSupport Beginner
Did you check if the PDF file is actually uploaded to the file system and folder specified in AcyMailing Configuration?
mihhaSupport Beginner
Great that you showed me the configuration, but can you also show me that the PDF file is in that folder on the server?
What happens if you send this PDF as a link (by disabling the embedding parameter in the AcyMailing Configuration)?
Is this PDF then accessible for the download?
mihhaSupport Beginner
What happens to the devices that can't download it?
Do you have any error message?
mihhaSupport Beginner
I am sorry, but I can't replicate this on my test site
Please open a support ticket using our contact form so I can take a look
mihhaSupport Beginner
Initially, in the configuration, the path was indicated incorrectly, with the symbol "\" instead of "/".
Reading on the forum, the user modified it, but perhaps he didn't reload the attachment and therefore the wrong path remained.
All is good now