Unsubscribe button redirect to homepage

lifeintravel

Hi, i have a problem with our acymailing subscribers.

Once they click on the unsubscribe link in our newsletter they are correctly directed to the Unsubscribe page but if they choose to unsubscribe and click on the buttons (both the "update" one or the "unsubscribe from all" one) they are redirected to the hompage of the website and nothing happens to their subscriptions
Our website is https://www.lifeintravel.it

Do you have any idea what that could be? What information should i give you to further investigate in that?
Thanks

jvstratum

Hi,

After redirection to the homepage Acymailing displays a message in your system message container. I checked and you don't have the Joomla system message container in your site. Please, add it to your template or make an override for your index.php and add this some where on top of your page:

Once done, check again. You should see a confirmation or an error message. In case you get a confirmation and the subscription of the user is not modified, please let us know.

lifeintravel

jvstratum thanks for your reply.
I use a popup system message and maybe that's why you don't see the joomla system message container.
Anyway now i have another problem: i updated to 6.8.1 but unfortunately now when i click on the link on our newsletter i get a 404 error page showing up instead of the Unsubscribe page.
I deactivate the "Unsubscribe page" inside the tab "Interfaces" on the Configuration of Acymailing and now when i click on the link the unsubscription is working and i get the popup message. But i would like to have the Unsubscribe page to show up. What do you think is it?
Thanks,
Leonardo

blende7

Hi,
how can i redirect after unsubscribe to a specific site?

thx

neoman666

blende7

That would interest me too. I would also like to redirect to a specific page after unsubscribe. How can I do that?

jvstratum

@Alexandre, I guess that's something that has not been added to v6 yet?

jvstratum

Hi,

I guess you are using a 3rd party sef extension like sh404SEF? If so you have an old url stored in it. Delete the Acymailing antries from this sef extension and it should work.

lifeintravel

jvstratum thanks for your suggestions... That was exactly what I guessed. I went on and disabled acyba from sh404sef component and now the unsubscription buttons work: when I click on them I am unsubscribed correctly but redirected to the homepage without any message... Is there a way to have a message shown? Like: "You are now correctly unsuscribed?"
Thanks

jvstratum

Hi,

Acymailing actually does show a message. It is shown in Joomla's system message container.

Your system message container is either further down your page (move it upwards) or not present in your template. In case your template does not provide you with a way of adding this container you can add the following code somewhere on the top of your page in a template override.

lifeintravel

Thanks again jvstratum for your patience!
my message system works and displays the messages at the top of the page (above the "content" section), apart from the homepage where it is not displayed because I have a very large slider. What I would like to do is that after unsubscribing from the newsletter (on the appropriate page), acymailing would keep the user on the unsubscribe page without redirecting him to the homepage ... in this way the message would appear at the top and a user could also decide to subscribe again if he made a mistake.
Is it possible?
Thanks

jvstratum

Hi,

At this time this is not possible. If you don't want to have the system message container above your slider you also can make it float on you slider. When users close the message, the message container is disappearing anyway.

lifeintravel

Thanks again for your reply but still i cannot get our users to unsubscribe. I added a popup message system and when i try to unsubscribe i receive the message: "Unauthorized access"

jvstratum

Can you make sure that the user you are unsubscribing is a normal user/mail addres and not the super user's mail address?

lifeintravel

It is a normal user i created just to test

jvstratum

Please raise a suppor ticket for this via Acyba's website (https://www.acyba.com/contact-us.html) and include login credentials for your backend and a link to this thread.

lifeintravel

Ok, thanks...