Formatting Problems with Outlook

jvstratum

Hi,

What Outlook version are you using?

peastway

That's a good question - it says I have Outlook for Microsoft 365 (16.0.12730.20144), 32bit. But interestingly, the software also says it is Version 2004 (Build 12730.20270). The 2004 threw me, but the build numbers seem similar?

jvstratum

Yeah, that's Outlook 365. Please raise a support ticket for this via Acyba's website (https://www.acymailing.com/contact/) and include login credentials for your backend and a link to this thread.

fsiteur

peastway no your are not the only, I do have the same issue with my smart newsletters. Browsing through the forum it seems that more people are having the same problem and I wonder why no solution has been posted in the forum yet instead of asking to raise a ticket? Further it looks like that almost all versions of outlook display the newsletter not correctly or as intended (ugly). A solution is much appreciated since probably the majority of people do use outlook. jvstratum suggestions how to fix this? TIA. Floris

peastway

Thank you - will do!

peastway

Hi Acymailing - I'm just raising this issue again as the new version of Acymailing hasn't fixed the formatting problem for Outlook - but am I the only person worrying about this? If so, is there another workaround I can use? Acymailing used to provide a great solution, just very frustrated I haven't been able to solve it. Help please!

jvstratum

fsiteur What exact version of Acymailing do you use? You'll find it in the top right corner of your Acymailing.

fsiteur

I am using version 5.10.16. Not ready yet to upgrade to 6. Are all features from 5 already incorporated in 6? Could not find the comparison any more at your website. Thanks. Floris

jvstratum

fsiteur

This thread is about version 6 and you're using v5. Please start a new thread and include more information about what's going wrong so we can assist you from there.

fsiteur

ok, I started a new thread as requested. Looking forward to hear from you in the new thread 🙂

peastway

jvstratum, can you add any information to my query from 5 months ago? Is reverting to Version 5 the solution for me because it (used to?) provide better formatting in Outlook?

jvstratum

peastway

Hi,

Reverting to v5 does not bring any benefit. Are you using the latest 6.19.0 version? Lot's of improvements have been made for Outlook in the last five months.

webmaster-0974

Hello, we use: AcyMailing Enterprise 7.6.2 + Joomla! 3.10.3

With Outlook 2021 and Thunderbird 91.4.0 works fine!
But receiver have problem with paragraph if his Outlook version is older than 2021 (2010, 2013, 2016, etc.)

Added this code in Custom CSS of template and it works perfect!

p {
margin-bottom: 10px !important;
line-height: 20px !important;
}

jvstratum

webmaster-0974

Glad you were able to solve it. Please update your Acymailing to 7.7.2, it contains improvements for Outlook.