Is there a special setting in Acymailing I need to use so that emails arriving in Outlook are formatted the same as in the preview? I have read mention that you are working on it? I have 6.10. I have tried some of the workarounds, like using border-bottom instead of padding-bottom, but while it looks fine in the preview screen and on other email clients, all the spacing is lost in Outlook. I know this isn't a new problem, but I can't see a solution for it.

My main issue is the space between paragraphs. Outlook ignores padding and, it seems, borders and margins too? Can't understand why Microsoft would do this as it's just not good design! One solution seems to be tables, but I'm not sure how to implement these when taking an article straight from Joomla into an Acymailing template... Is there a simple solution you can offer?

Hi,

What Outlook version are you using?

That's a good question - it says I have Outlook for Microsoft 365 (16.0.12730.20144), 32bit. But interestingly, the software also says it is Version 2004 (Build 12730.20270). The 2004 threw me, but the build numbers seem similar?

a month later

Hi Acymailing - I'm just raising this issue again as the new version of Acymailing hasn't fixed the formatting problem for Outlook - but am I the only person worrying about this? If so, is there another workaround I can use? Acymailing used to provide a great solution, just very frustrated I haven't been able to solve it. Help please!

    5 months later

    peastway no your are not the only, I do have the same issue with my smart newsletters. Browsing through the forum it seems that more people are having the same problem and I wonder why no solution has been posted in the forum yet instead of asking to raise a ticket? Further it looks like that almost all versions of outlook display the newsletter not correctly or as intended (ugly). A solution is much appreciated since probably the majority of people do use outlook. jvstratum suggestions how to fix this? TIA. Floris

      fsiteur What exact version of Acymailing do you use? You'll find it in the top right corner of your Acymailing.

      I am using version 5.10.16. Not ready yet to upgrade to 6. Are all features from 5 already incorporated in 6? Could not find the comparison any more at your website. Thanks. Floris

        fsiteur

        This thread is about version 6 and you're using v5. Please start a new thread and include more information about what's going wrong so we can assist you from there.

        ok, I started a new thread as requested. Looking forward to hear from you in the new thread 🙂

        14 days later

        jvstratum, can you add any information to my query from 5 months ago? Is reverting to Version 5 the solution for me because it (used to?) provide better formatting in Outlook?

          peastway

          Hi,

          Reverting to v5 does not bring any benefit. Are you using the latest 6.19.0 version? Lot's of improvements have been made for Outlook in the last five months.

          a year later

          Hello, we use: AcyMailing Enterprise 7.6.2 + Joomla! 3.10.3

          With Outlook 2021 and Thunderbird 91.4.0 works fine!
          But receiver have problem with paragraph if his Outlook version is older than 2021 (2010, 2013, 2016, etc.)

          Added this code in Custom CSS of template and it works perfect!

          p {
          margin-bottom: 10px !important;
          line-height: 20px !important;
          }

            webmaster-0974

            Glad you were able to solve it. Please update your Acymailing to 7.7.2, it contains improvements for Outlook.