0 Call to undefined function acym_rootURI()

mercurioweb

Hi, I updated acymailing to the latest version and now my joomla site shows me this error in the admin panel: 0 Call to undefined function acym_rootURI () and this in the front end: 0 - Call to undefined function acym_rootURI ()

miljan

I am getting the same error, but my installation clearly failed.

miljan

I was able to fix it by completly uninstalling the component, even the data. As can be seen in the screen one of the issue is a db query.

mercurioweb

miljan I can't unistall the component, because the error completely blocked both the website and the joomla control panel

jvstratum

Hi,

Glad you were able to solve it. Enjoy your Acymailing!

freedish

I had the same problem - the most recent update broke my site, too.

I was able to fix my site with the following db update statement.

UPDATE jos_extensions SET enabled = '0' WHERE jos_extensions.name = 'AcyMailing - Joomla integration'

its not quite as drastic as uninstalling the entire component, but it does mean that acymailing is no longer useable.

I hope a better fix comes out soon !

freedish

Since I use Community Builder, I also disabled the CB plugins 'AcyMailing CB Plugin' and 'CBSubs AcyMailing'. Otherwise new users were not able to register on the site.

jvstratum

@freedish

Hi, If you still have issues and you have a valid Essential or Enterprise subscription you can raise a support ticket here: https://www.acymailing.com/support/. Please include login credentials for your backend so we can provide quicker support.

Alexandre

Hi @mercurioweb

You can do it using SQL query from your PHPMyAdmin interface.
You can access it even if your website is down ;-)

shanenefdt

Alexandre my site has also crashed and I cannot access the admin interface either.
Please advise.

mercurioweb

Alexandre I don't know which SQL query to use and how to do it

jfboos

Hello guys,
I have deactivated all the plugins, modules and the component. (in phpmyadmin)
I still cannot access my admin panel and I still get the same message again.
Call to undefined function acym_rootURI()

UPDATE: After rebooting , it was working back again. Even a cache clean of the browser was not enough. Strange things.

PS. this message started to come when updating the component (auto update)

tifell1

The same problem. I still cannot access my admin panel and I still get the same message again.
It shows me this error in the admin panel: 0 Call to undefined function acym_rootURI () and this in the front end: 0 - Call to undefined function acym_rootURI ()

Foobar

Same problem, but I managed to fix it :

First i disabled the plugin with SQL queries as described higher, here they are, but you need to change the prefix for the one used by your site :

UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';

Now the back office should be working again. So I went to install AcyMailing with the .tar.gz from https://www.acymailing.com/#download .

Then enable the plugin again and everything works !

mercurioweb

Foobar thank you very much, I followed your instructions, now everything works

jvstratum

Foobar

For security reasons I have changed your table prefix to #. Never share your table prefix as it might lead to security breaches.

Thank you for understanding.

MyWorld

OH NO!!!! This broke my site 🙁

MyWorld

Can someone please tell me how to use this to fix it? I have no idea what to do here.
UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';

MyWorld

This is bad. This is the 2nd time I ran into something like this with this extension.

MyWorld

Now I'm trying to restore the site from a backup and it's causing all sorts of problems. Very upset about this 🙁