Hi, I updated acymailing to the latest version and now my joomla site shows me this error in the admin panel: 0 Call to undefined function acym_rootURI () and this in the front end: 0 - Call to undefined function acym_rootURI ()
0 Call to undefined function acym_rootURI()
- Edited
I am getting the same error, but my installation clearly failed.
I was able to fix it by completly uninstalling the component, even the data. As can be seen in the screen one of the issue is a db query.
jvstratumSupport Senior
Hi,
Glad you were able to solve it. Enjoy your Acymailing!
I had the same problem - the most recent update broke my site, too.
I was able to fix my site with the following db update statement.
UPDATE jos_extensions
SET enabled
= '0' WHERE jos_extensions
.name
= 'AcyMailing - Joomla integration'
its not quite as drastic as uninstalling the entire component, but it does mean that acymailing is no longer useable.
I hope a better fix comes out soon !
Since I use Community Builder, I also disabled the CB plugins 'AcyMailing CB Plugin' and 'CBSubs AcyMailing'. Otherwise new users were not able to register on the site.
jvstratumSupport Senior
Hi, If you still have issues and you have a valid Essential or Enterprise subscription you can raise a support ticket here: https://www.acymailing.com/support/. Please include login credentials for your backend so we can provide quicker support.
miljan I can't unistall the component, because the error completely blocked both the website and the joomla control panel
AlexandreSupport Senior
Hi @mercurioweb
You can do it using SQL query from your PHPMyAdmin interface.
You can access it even if your website is down ;-)
- Edited
Hello guys,
I have deactivated all the plugins, modules and the component. (in phpmyadmin)
I still cannot access my admin panel and I still get the same message again.
Call to undefined function acym_rootURI()
UPDATE: After rebooting , it was working back again. Even a cache clean of the browser was not enough. Strange things.
PS. this message started to come when updating the component (auto update)
Alexandre my site has also crashed and I cannot access the admin interface either.
Please advise.
The same problem. I still cannot access my admin panel and I still get the same message again.
It shows me this error in the admin panel: 0 Call to undefined function acym_rootURI () and this in the front end: 0 - Call to undefined function acym_rootURI ()
Alexandre I don't know which SQL query to use and how to do it
FFoobarSupport Beginner
- Edited
Same problem, but I managed to fix it :
First i disabled the plugin with SQL queries as described higher, here they are, but you need to change the prefix for the one used by your site :
UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';
Now the back office should be working again. So I went to install AcyMailing with the .tar.gz from https://www.acymailing.com/#download .
Then enable the plugin again and everything works !
Foobar thank you very much, I followed your instructions, now everything works
MMyWorldSupport Beginner
OH NO!!!! This broke my site
MMyWorldSupport Beginner
Can someone please tell me how to use this to fix it? I have no idea what to do here.
UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';
MMyWorldSupport Beginner
This is bad. This is the 2nd time I ran into something like this with this extension.
MMyWorldSupport Beginner
Now I'm trying to restore the site from a backup and it's causing all sorts of problems. Very upset about this