Hi,

Glad you were able to solve it. Enjoy your Acymailing!

I had the same problem - the most recent update broke my site, too.

I was able to fix my site with the following db update statement.

UPDATE jos_extensions SET enabled = '0' WHERE jos_extensions.name = 'AcyMailing - Joomla integration'

its not quite as drastic as uninstalling the entire component, but it does mean that acymailing is no longer useable.

I hope a better fix comes out soon !

Since I use Community Builder, I also disabled the CB plugins 'AcyMailing CB Plugin' and 'CBSubs AcyMailing'. Otherwise new users were not able to register on the site.

@freedish

Hi, If you still have issues and you have a valid Essential or Enterprise subscription you can raise a support ticket here: https://www.acymailing.com/support/. Please include login credentials for your backend so we can provide quicker support.

miljan I can't unistall the component, because the error completely blocked both the website and the joomla control panel

    Hello guys,
    I have deactivated all the plugins, modules and the component. (in phpmyadmin)
    I still cannot access my admin panel and I still get the same message again.
    Call to undefined function acym_rootURI()

    UPDATE: After rebooting , it was working back again. Even a cache clean of the browser was not enough. Strange things.

    PS. this message started to come when updating the component (auto update)

    Alexandre my site has also crashed and I cannot access the admin interface either.
    Please advise.

      The same problem. I still cannot access my admin panel and I still get the same message again.
      It shows me this error in the admin panel: 0 Call to undefined function acym_rootURI () and this in the front end: 0 - Call to undefined function acym_rootURI ()

      Same problem, but I managed to fix it :

      First i disabled the plugin with SQL queries as described higher, here they are, but you need to change the prefix for the one used by your site :

      UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';

      Now the back office should be working again. So I went to install AcyMailing with the .tar.gz from https://www.acymailing.com/#download .

      Then enable the plugin again and everything works !

        Foobar thank you very much, I followed your instructions, now everything works

          Foobar

          For security reasons I have changed your table prefix to #. Never share your table prefix as it might lead to security breaches.

          Thank you for understanding.

            OH NO!!!! This broke my site 🙁

            Can someone please tell me how to use this to fix it? I have no idea what to do here.
            UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';

            This is bad. This is the 2nd time I ran into something like this with this extension.

            Now I'm trying to restore the site from a backup and it's causing all sorts of problems. Very upset about this 🙁

            Hi,

            this is happening because of the way Joomla handles updates as opposed to the full installations

            All you have to do (for now) is to uninstall AcyMailing 6 from the website (you don't have to delete DB tables) and install using full installation package

            Regards,
            Igor

              The problem is, it locked me out of the backend so I couldn't login. I had to restore the site from a backup.
              So to confirm, is this what we need to do going forward when updating AcyMailing?

              Of course now.
              You should update as usual in the future