0 Call to undefined function acym_rootURI()

shanenefdt

Alexandre my site has also crashed and I cannot access the admin interface either.
Please advise.

tifell1

The same problem. I still cannot access my admin panel and I still get the same message again.
It shows me this error in the admin panel: 0 Call to undefined function acym_rootURI () and this in the front end: 0 - Call to undefined function acym_rootURI ()

mercurioweb

Alexandre I don't know which SQL query to use and how to do it

Foobar

Same problem, but I managed to fix it :

First i disabled the plugin with SQL queries as described higher, here they are, but you need to change the prefix for the one used by your site :

UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';

Now the back office should be working again. So I went to install AcyMailing with the .tar.gz from https://www.acymailing.com/#download .

Then enable the plugin again and everything works !

mercurioweb

Foobar thank you very much, I followed your instructions, now everything works

jvstratum

Foobar

For security reasons I have changed your table prefix to #. Never share your table prefix as it might lead to security breaches.

Thank you for understanding.

MyWorld

OH NO!!!! This broke my site 🙁

MyWorld

Can someone please tell me how to use this to fix it? I have no idea what to do here.
UPDATE #_extensions SET enabled = '0' WHERE name = 'AcyMailing - Joomla integration';

MyWorld

This is bad. This is the 2nd time I ran into something like this with this extension.

MyWorld

Now I'm trying to restore the site from a backup and it's causing all sorts of problems. Very upset about this 🙁

mihha

Hi,

this is happening because of the way Joomla handles updates as opposed to the full installations

All you have to do (for now) is to uninstall AcyMailing 6 from the website (you don't have to delete DB tables) and install using full installation package

Regards,
Igor

Roosl8

mihha Can I delete com_acymailing in FileZilla without losing my data? I'm new to FileZilla. Never used it before.

MyWorld

The problem is, it locked me out of the backend so I couldn't login. I had to restore the site from a backup.
So to confirm, is this what we need to do going forward when updating AcyMailing?

mihha

Of course now.
You should update as usual in the future

MelanieB

Hi,

just tried to update and problem still exists. Luckily it hasn't locked me out. Maybe take the update down until this has been fixed as creates a whole load of work to put our sites back.

Mel

mihha

Hi,

as I wrote in the previous message, you should update this version using manual upload of an installation package after you removed the AcyMailing from the Joomla using an installation manager

bidit

Roosl8
I just solved the issue by renaming "com_acym" to "com_acym.0" ... it works!

bidit

Hi There,

our Site is also broken due to the last update. We even cannot access the backend. This is very critical for us, because we just started advertisement for the webpage content (online webinars).

Pre-Thanks for help.

bidit

Update:
We cannot navigate inside the backend (e. g. "Return to Control Panel")

tommymy

bidit Thanks bidit. That worked for me too.

« Previous Page Next Page »