0 Call to undefined function acym_rootURI()

RoseMountain

RoseMountain
I managed to restore a backup from my Webhost and now everything is working again.

Measleboy

Ive followed the various threads and replies here but its still not clear the recommended path for upgrading. Im currently using 6.19.3 and attempting to upgrade to 6.19.3. so do i remove folder and subfolder /administrator/components/com_acym or uninstall?? upgrading or installing manually kills my site

jvstratum

Measleboy

You should be able to follow the normal update procedure. If you feel uncomfortable doing so, make sure you create a backup of your site before updating. That will ensure that you can restore your site easily in case you experience any issues.

Measleboy

jvstratum thanks for the reply but ive already attempted both the normal and manual update process.. both failed with the erro outlined in the thread. of course ive backed up and restorded the site. would uninstalling be worth a try? would i lose my db records of those who have registered?

jvstratum

Uninstalling Acymailing does not delete your database tables.

Did you try the suggestions as explained in this thread: https://forum.acymailing.com/d/1886-0-call-to-undefined-function-acym-rooturi/35

Measleboy

jvstratum yes i did and that failed. ive uninstalled and attpemted to install a fresh version (the latest) now i cannot install the new version.. i get "WarningUnknown column 'parent_id' in 'where clause'"

jvstratum

Measleboy

Did you also manually delete the folder /administrator/components/com_acym and all its subfolders?

Normally you should be able to solve the unknown column errors by running a database integrity check in Acymailing->Configuration->Security. The button is at the bottom of that page.

Measleboy

jvstratum I had already attempted that to no avail...my next option was to uninstall.. did that and now when installing the latest version it fails with "Unknown column 'parent_id' in 'where clause'" any ideas? if not i'll give up and use either another plugin or just go with an external service. im sure its user error on my part somewhere

jvstratum

Measleboy

Please open a support ticket using the contact form (https://www.acymailing.com/contact/) and include login credentials for your backend.

Measleboy

jvstratum thanks but im using the free version and i do not expect support if im not paying for a subscription

mihha

Hi,

do you have older (version 6) installation packages which you downloaded in the past?

If you do have older installation packages, start to install them from the oldest to the latest one. After each installation, execute "Check database" under the AcyMailing Configuration -> Secuirty tab

universweb

Here is how I solved the problem: I connected by ftp, I renamed the folder '' acymytriggers '' in order to have access to my administrator.
the path: plugins / system / acymailling
modification plugins / system / xxacymailling
Then I uninstalled Acymalling.

geoffr

Also having this issue after updating to V7. Here is a list of my ACM related installations. Does it look correct? Should I uninstall any of these?

Status	Name	Location	Type	Version	Date	Author	Folder	Package ID	ID

AcyMailing
Administrator Component 7.7.3 December 2021 Acyba N/A 10727

AcyMailing - JCE integration
Site Plugin 7.7.3 December 2018 Acyba system 10730

AcyMailing - Joomla integration
Site Plugin 7.7.3 April 2019 Acyba system 10729

AcyMailing - Override Joomla emails
Site Plugin 7.7.3 October 2020 Acyba system 10832

AcyMailing - Search emails in Joomla search bar
Site Plugin 7.7.3 January 2021 Acyba search 10876

AcyMailing : (auto)Subscribe during Joomla registration
Site Plugin 5.10.13 March 2020 Acyba system 10767

AcyMailing : Handle Click tracking part1
Site Plugin 5.10.13 March 2020 Acyba acymailing 10762

AcyMailing : Handle Click tracking part2
Site Plugin 5.10.13 March 2020 Acyba system 10765

AcyMailing : Inbox actions
Site Plugin 5.10.13 March 2020 Acyba acymailing 10751

AcyMailing : Send mail while editing an article
Site Plugin 5.10.13 March 2020 Acyba system 10768

AcyMailing Editor
Site Plugin 5.10.13 March 2020 Acyba editors 10763

AcyMailing Geolocation : Tag and filter
Site Plugin 5.10.13 March 2020 Acyba acymailing 10748

AcyMailing JCE integration
Site Plugin 5.10.13 March 2020 Acyba system 10766

AcyMailing subscription form
Site Module 7.7.3 August 2018 Acyba N/A 10728

AcyMailing Tag : Date / Time
Site Plugin 5.10.13 March 2020 Acyba acymailing 10759

AcyMailing Tag : Insert a Module
Site Plugin 5.10.13 March 2020 Acyba acymailing 10756

AcyMailing Tag : Joomla User Information
Site Plugin 5.10.13 March 2020 Acyba acymailing 10760

AcyMailing Tag : Manage the Subscription
Site Plugin 5.10.13 March 2020 Acyba acymailing 10758

AcyMailing Tag : Subscriber information
Site Plugin 5.10.13 March 2020 Acyba acymailing 10757

AcyMailing Template Class Replacer
Site Plugin 5.10.13 March 2020 Acyba acymailing 10761

Convert Forms - AcyMailing Integration
Site Plugin 1.0 November 2015 Tassos Marinos convertforms 10663

ALSO, if I uninstall ACYMaling entirely, then re-install, will my templates and emails and data still be there?

Thanks for your advice.
Geoff

jvstratum

geoffr

Uninstall everything that is not version 7.

In case you need further assistance, please don't use a very old threads like this one. Instead start your own new thread. Thank you for understanding.

geoffr

That seems to have fixed it. Thanks. Simply disabling them didn't work, but uninstalling them did.

Why would this be? If a plugin is disabled, how does it still get involved?

Geoff

geoffr

(Apologies for adding to the old thread, I overlooked your comment.)

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