Hi,
Please open a support ticket on our website.
We will have a look at it!

17 days later

jvstratum
I run in the same problem today.
I deleted the folder and subfolder /administrator/components/com_acym bu I still can not enter the site front end and the backend

      Ive followed the various threads and replies here but its still not clear the recommended path for upgrading. Im currently using 6.19.3 and attempting to upgrade to 6.19.3. so do i remove folder and subfolder /administrator/components/com_acym or uninstall?? upgrading or installing manually kills my site

        Measleboy

        You should be able to follow the normal update procedure. If you feel uncomfortable doing so, make sure you create a backup of your site before updating. That will ensure that you can restore your site easily in case you experience any issues.

            jvstratum thanks for the reply but ive already attempted both the normal and manual update process.. both failed with the erro outlined in the thread. of course ive backed up and restorded the site. would uninstalling be worth a try? would i lose my db records of those who have registered?

              jvstratum yes i did and that failed. ive uninstalled and attpemted to install a fresh version (the latest) now i cannot install the new version.. i get "WarningUnknown column 'parent_id' in 'where clause'"

                  Measleboy

                  Did you also manually delete the folder /administrator/components/com_acym and all its subfolders?

                  Normally you should be able to solve the unknown column errors by running a database integrity check in Acymailing->Configuration->Security. The button is at the bottom of that page.

                      jvstratum I had already attempted that to no avail...my next option was to uninstall.. did that and now when installing the latest version it fails with "Unknown column 'parent_id' in 'where clause'" any ideas? if not i'll give up and use either another plugin or just go with an external service. im sure its user error on my part somewhere

                          jvstratum thanks but im using the free version and i do not expect support if im not paying for a subscription

                            Hi,

                            do you have older (version 6) installation packages which you downloaded in the past?

                            If you do have older installation packages, start to install them from the oldest to the latest one. After each installation, execute "Check database" under the AcyMailing Configuration -> Secuirty tab

                            a month later

                            Here is how I solved the problem: I connected by ftp, I renamed the folder '' acymytriggers '' in order to have access to my administrator.
                            the path: plugins / system / acymailling
                            modification plugins / system / xxacymailling
                            Then I uninstalled Acymalling.

                            a year later

                            Also having this issue after updating to V7. Here is a list of my ACM related installations. Does it look correct? Should I uninstall any of these?

                            Status	Name	Location	Type	Version	Date	Author	Folder	Package ID	ID

                            AcyMailing
                            Administrator Component 7.7.3 December 2021 Acyba N/A 10727

                            AcyMailing - JCE integration
                            Site Plugin 7.7.3 December 2018 Acyba system 10730

                            AcyMailing - Joomla integration
                            Site Plugin 7.7.3 April 2019 Acyba system 10729

                            AcyMailing - Override Joomla emails
                            Site Plugin 7.7.3 October 2020 Acyba system 10832

                            AcyMailing - Search emails in Joomla search bar
                            Site Plugin 7.7.3 January 2021 Acyba search 10876

                            AcyMailing : (auto)Subscribe during Joomla registration
                            Site Plugin 5.10.13 March 2020 Acyba system 10767

                            AcyMailing : Handle Click tracking part1
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10762

                            AcyMailing : Handle Click tracking part2
                            Site Plugin 5.10.13 March 2020 Acyba system 10765

                            AcyMailing : Inbox actions
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10751

                            AcyMailing : Send mail while editing an article
                            Site Plugin 5.10.13 March 2020 Acyba system 10768

                            AcyMailing Editor
                            Site Plugin 5.10.13 March 2020 Acyba editors 10763

                            AcyMailing Geolocation : Tag and filter
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10748

                            AcyMailing JCE integration
                            Site Plugin 5.10.13 March 2020 Acyba system 10766

                            AcyMailing subscription form
                            Site Module 7.7.3 August 2018 Acyba N/A 10728

                            AcyMailing Tag : Date / Time
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10759

                            AcyMailing Tag : Insert a Module
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10756

                            AcyMailing Tag : Joomla User Information
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10760

                            AcyMailing Tag : Manage the Subscription
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10758

                            AcyMailing Tag : Subscriber information
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10757

                            AcyMailing Template Class Replacer
                            Site Plugin 5.10.13 March 2020 Acyba acymailing 10761

                            Convert Forms - AcyMailing Integration
                            Site Plugin 1.0 November 2015 Tassos Marinos convertforms 10663

                            ALSO, if I uninstall ACYMaling entirely, then re-install, will my templates and emails and data still be there?

                            Thanks for your advice.
                            Geoff

                              geoffr

                              Uninstall everything that is not version 7.

                              In case you need further assistance, please don't use a very old threads like this one. Instead start your own new thread. Thank you for understanding.

                                9 days later

                                That seems to have fixed it. Thanks. Simply disabling them didn't work, but uninstalling them did.

                                Why would this be? If a plugin is disabled, how does it still get involved?

                                Geoff

                                (Apologies for adding to the old thread, I overlooked your comment.)