jvstratum thanks for the reply but ive already attempted both the normal and manual update process.. both failed with the erro outlined in the thread. of course ive backed up and restorded the site. would uninstalling be worth a try? would i lose my db records of those who have registered?

    jvstratum yes i did and that failed. ive uninstalled and attpemted to install a fresh version (the latest) now i cannot install the new version.. i get "WarningUnknown column 'parent_id' in 'where clause'"

        Measleboy

        Did you also manually delete the folder /administrator/components/com_acym and all its subfolders?

        Normally you should be able to solve the unknown column errors by running a database integrity check in Acymailing->Configuration->Security. The button is at the bottom of that page.

            jvstratum I had already attempted that to no avail...my next option was to uninstall.. did that and now when installing the latest version it fails with "Unknown column 'parent_id' in 'where clause'" any ideas? if not i'll give up and use either another plugin or just go with an external service. im sure its user error on my part somewhere

                jvstratum thanks but im using the free version and i do not expect support if im not paying for a subscription

                  Hi,

                  do you have older (version 6) installation packages which you downloaded in the past?

                  If you do have older installation packages, start to install them from the oldest to the latest one. After each installation, execute "Check database" under the AcyMailing Configuration -> Secuirty tab

                  a month later

                  Here is how I solved the problem: I connected by ftp, I renamed the folder '' acymytriggers '' in order to have access to my administrator.
                  the path: plugins / system / acymailling
                  modification plugins / system / xxacymailling
                  Then I uninstalled Acymalling.

                  a year later

                  Also having this issue after updating to V7. Here is a list of my ACM related installations. Does it look correct? Should I uninstall any of these?

                  Status	Name	Location	Type	Version	Date	Author	Folder	Package ID	ID

                  AcyMailing
                  Administrator Component 7.7.3 December 2021 Acyba N/A 10727

                  AcyMailing - JCE integration
                  Site Plugin 7.7.3 December 2018 Acyba system 10730

                  AcyMailing - Joomla integration
                  Site Plugin 7.7.3 April 2019 Acyba system 10729

                  AcyMailing - Override Joomla emails
                  Site Plugin 7.7.3 October 2020 Acyba system 10832

                  AcyMailing - Search emails in Joomla search bar
                  Site Plugin 7.7.3 January 2021 Acyba search 10876

                  AcyMailing : (auto)Subscribe during Joomla registration
                  Site Plugin 5.10.13 March 2020 Acyba system 10767

                  AcyMailing : Handle Click tracking part1
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10762

                  AcyMailing : Handle Click tracking part2
                  Site Plugin 5.10.13 March 2020 Acyba system 10765

                  AcyMailing : Inbox actions
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10751

                  AcyMailing : Send mail while editing an article
                  Site Plugin 5.10.13 March 2020 Acyba system 10768

                  AcyMailing Editor
                  Site Plugin 5.10.13 March 2020 Acyba editors 10763

                  AcyMailing Geolocation : Tag and filter
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10748

                  AcyMailing JCE integration
                  Site Plugin 5.10.13 March 2020 Acyba system 10766

                  AcyMailing subscription form
                  Site Module 7.7.3 August 2018 Acyba N/A 10728

                  AcyMailing Tag : Date / Time
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10759

                  AcyMailing Tag : Insert a Module
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10756

                  AcyMailing Tag : Joomla User Information
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10760

                  AcyMailing Tag : Manage the Subscription
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10758

                  AcyMailing Tag : Subscriber information
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10757

                  AcyMailing Template Class Replacer
                  Site Plugin 5.10.13 March 2020 Acyba acymailing 10761

                  Convert Forms - AcyMailing Integration
                  Site Plugin 1.0 November 2015 Tassos Marinos convertforms 10663

                  ALSO, if I uninstall ACYMaling entirely, then re-install, will my templates and emails and data still be there?

                  Thanks for your advice.
                  Geoff

                    geoffr

                    Uninstall everything that is not version 7.

                    In case you need further assistance, please don't use a very old threads like this one. Instead start your own new thread. Thank you for understanding.

                      9 days later

                      That seems to have fixed it. Thanks. Simply disabling them didn't work, but uninstalling them did.

                      Why would this be? If a plugin is disabled, how does it still get involved?

                      Geoff

                      (Apologies for adding to the old thread, I overlooked your comment.)