Automatically remind subscribers who did not complete double opt-in

mwiemeyer

I would like to automatically reach out to users who did not confirm their subscription a day after they tried to subscribe. How would I do that?

jvstratum

Hi,

In v5 you can manually send a reminder with confirmation link to your unconfirmed users using a mass action.

In v7 Enterprise you can setup an Automation to run this process automaticly, just like the way you asked.

ayko

jvstratum

I'm not sure how to handle it by mass action.
I created the Filter and selected "Wait Confirmation" + "Newsletter List" -> 406 results.
I clicked on mass action "add email in the queue" and selected my created Campagin-Followup Newsletter.

All emails were added to the queue an after processing the queue I got the results "email not sent" -> Reason "email not confirmed".

Of course they are not confirmed, that's the reason for the reminder.

How could I solve this? Do you know it or maybe the ACYBA-Team has a hint or solution for this.

jvstratum

ayko

Hi,

You need to set the filter to "Acymailing field" and then select "Confirmed" with value "0"

Under actions select "Add a mail to the queue" and select your confirmation mail.